The patch corrects a firmware problem that caused the company’s hard drives to stop working.
By Antone Gonsalves January 22, 2009
Seagate Technology on Thursday posted its second fix for a firmware problem that has caused the company’s hard drives to stop working. The latest patch corrects compatibility problems the original fix had with some Barracuda 7200.11 hard drives. The first firmware upgrade was released Jan. 16. “We regret any inconvenience that the firmware issues have caused our customers,” the company said in an e-mailed statement. Customers last week flooded Seagate’s community forum with complaints that the 1-TB Barracuda 7200.11 would freeze up suddenly. Seagate determined the problem was in the firmware and released a fix that customers later reported caused the 500-GB version of the hard drive to stop working. Seagate said the firmware problem extended beyond the Barracuda drives to other products based on the same platform, such as the Barracuda ES.2 and the DiamondMax 22.
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